Consumer Protection: When the Law Sides With the Customer
Consumer law overrides contracts. This session explains how businesses lose even when they think they are right.
2 CPD units November 10, 2026 1 presenter
What will set you apart
By completing this course you will gain the following competencies
- Consumer rights
- Supplier duties
- Unfair practices
- Refund obligations
- Enforcement
- Business exposure
Event breakdown
- Consumer rights
- Supplier obligations
- Prohibited practices
- Complaints handling
- Enforcement
- Penalties
- Risk awareness
- Practical compliance
Category: Law and ComplianceType: CPD Course
Description
Consumer protection law shifts power away from suppliers. This session explains why contracts fail and why businesses lose disputes despite “clear terms”. Understanding this reduces disputes and reputational damage.
Presenters
Heynes Kotze — Heynes Kotze is the Head of Legal Services at CIBA and an admitted attorney of the High Court with rights of appearance in the superior courts. With extensive experience in litigation and legal advisory roles, Heynes specialises in guiding professionals through complex regulatory compliance (including FIC requirements) before issues arise. He is known for his creative problem-solving, helping firms turn compliance challenges into practical opportunities for growth.
You will earn a certificate
On successful completion you will receive a certificate for 2 CPD units.
Requirements
- Laptop, desktop, or mobile device with internet access
- Microsoft Edge, Google Chrome, Safari, or Firefox browser