Effective Communication

This webinar will teach participants the skills they need to communicate clearly and effectively in both their work and personal lives. Communication is not just about talking but making sure your message is understood the way you meant it. In this session, you will learn how to deal with common communication problems, build better relationships with others, and share your ideas with confidence. Whether you are leading a team, working with clients, or solving disagreements, good communication can help you gain trust, work well with others, and get better results. The webinar will also focus on the importance of listening, understanding others, and adjusting your style to fit different situations, giving you practical tools for everyday communication.

2 CPD units May 5, 2025 1 presenter

What will set you apart

By completing this course you will gain the following competencies

How to communicate with confidence and clarity.
Techniques for active listening and understanding others.
Ways to adapt your communication style to different people and situations.
How to give and receive feedback effectively.
 The role of non-verbal communication and how it can strengthen your message.

Event breakdown

Introduction
Importance of communication in business and personal settings.
Fundamentals of Effective Communication
The communication process and barriers.
Building confidence and clarity in your message.
Active Listening and Empathy
How to truly hear and understand others.
Developing empathy in conversations.
Adapting Your Communication Style
Understanding different personality types.
Tailoring your approach to your audience.
5 . Non-Verbal Communication
Reading body language.
Aligning tone and gestures with your words.
Feedback and Conflict Resolution

Category: Practice ManagementType: CPD CourseCPD category: Practice Management

Description

Good communication is an important skill that impacts every part of life, whether you’re in a meeting, talking with a client, or having a casual conversation with a friend. This webinar will give you practical tools and tips to help you express yourself clearly, listen actively, and build stronger connections with others. You will learn how to handle tough conversations with confidence, write emails that get your message across, and lead discussions that inspire teamwork. We’ll also talk about how to read body language, adjust your tone and style to suit different people, and make sure your words match your actions. This session is interactive and packed with examples and real-life situations to help you practice what you learn. If you want to improve your relationships, feel more confident speaking in front of others, and handle communication challenges like a pro, this webinar is for you. Whether you’re a leader, team member, or someone looking to sharpen their skills, these lessons will help you achieve better results and stand out in any setting.

Presenters

Leana van der Merwe — Leana: Leana van der Merwe, with 18+ years in accounting and corporate governance, Leana leads technical support at CIBA and is a recognized thought leader in regulatory compliance.

You will earn a certificate

On successful completion you will receive a certificate for 2 CPD units in Practice Management.

Requirements

Laptop, desktop, or mobile device with internet access
Microsoft Edge, Google Chrome, Safari, or Firefox browser