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Office of The Tax Ombud

The purpose of the webinar is to update and empower tax practitioners and accountants about the services offered by the Office of the Tax Ombud. By understanding the mandate of the office, as well as taxpayer rights, entitlements, and obligations, CIBA members will be better equipped to serve their clients effectively.

2 CPD units February 13, 2025

What will set you apart

By completing this course you will gain the following competencies

  • Understanding the mandate of the Office of the Tax Ombud
  • Information about how to use service of the Tax Ombud
  • Understand taxpayer’s rights, entitlements and obligations in relation of other legislative, regulations including the Tax Administration Act
  • Respond to the OTO survey on e-Filling profile hijacking.

Event breakdown

  • Introduction
  • OTO Mandate and Services
  • Process to lodge a complaint
  • Taxpayer’s rights, entitlements and obligations
  • OTO survey on e-Filling profile hijacking.
  • Conclusion
Category: TaxationType: CPD CourseCPD category: Taxation

Description

The webinar, presented by the Office of the Tax Ombud, aims to share valuable information about its services and mandate. It offers CIBA members the opportunity to interact with the presenter, gaining a better understanding of how the office operates and how to utilize its free services effectively for their clients. Key benefits include:
  • Resolving Complaints: Assisting tax practitioners with critical steps in resolving taxpayer complaints against SARS.
  • Realistic Expectations: Setting realistic expectations when dealing with the OTO.
  • Systemic Issues: Explaining systemic issues and investigations, providing guidance on identifying and addressing these issues.
  • Taxpayer Rights: Enhancing understanding of taxpayer rights, aiding practitioners in representing their clients effectively with SARS.
  • Practical Examples: Offering typical examples that practitioners can learn from and apply in their work environment.
Overall, this webinar is a valuable opportunity to enhance knowledge and skills in tax matters, ensuring tax practitioners and accountants are well-informed and better prepared to handle tax-related issues.

You will earn a certificate

On successful completion you will receive a certificate for 2 CPD units in Taxation.

Requirements

  • Laptop, desktop, or mobile device with internet access
  • Microsoft Edge, Google Chrome, Safari, or Firefox browser