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Consumer Protection: When the Law Sides With the Customer

Consumer law overrides contracts. This session explains how businesses lose even when they think they are right. 

Date:

10 November, 2026

Time:

14:00

Hours:

1 hour

CPD Units:

2

Category:

Group:

Channel 2: Growth

Format:

Live Event

R230,00 VAT incl.

Product Information

Consumer protection law shifts power away from suppliers. This session explains why contracts fail and why businesses lose disputes despite “clear terms”. Understanding this reduces disputes and reputational damage. 

Presenter/s

Heynes Kotze

Heynes Kotze is the Head of Legal Services at CIBA and an admitted attorney of the High Court with rights of appearance in the superior courts. With extensive experience in litigation and legal advisory roles, Heynes specialises in guiding professionals through complex regulatory compliance (including FIC requirements) before issues arise. He is known for his creative problem-solving, helping firms turn compliance challenges into practical opportunities for growth.

What will set you apart

  • Consumer rights 
  • Supplier duties 
  • Unfair practices 
  • Refund obligations 
  • Enforcement 
  • Business exposure 

Event breakdown

  • Consumer rights 
  • Supplier obligations 
  • Prohibited practices 
  • Complaints handling 
  • Enforcement 
  • Penalties 
  • Risk awareness 
  • Practical compliance 

Certificate

The following event is awarded 2 CPD units in Other.