Yolanda Shole – SARS Support Consultant
Yolanda Shole is an experienced Support Consultant specializing in SARS eFiling and e@syFile solutions. With a career at SARS spanning over two decades since 2004, she brings a deep understanding of the organisation’s evolving digital platforms and a strong commitment to optimizing the user experience.
Yolanda’s professional background blends expertise in customer service with a passion for user education, having supported and guided taxpayers through continuous changes and modernization of SARS systems. Her ability to simplify complex processes and provide clear, effective support has made her a trusted resource for both individual and business taxpayers.
With academic training in Information Technology and Industrial Psychology, Yolanda combines technical proficiency with a human-centered approach, ensuring that every interaction is both efficient and empathetic.