Part 1 – The People Behind the Practice
- Why HR management matters in accounting firms
- Understanding your role as both leader and employer
- The link between people, performance, and profitability
Part 2 – Building the Right Team
- Defining job roles and recruiting for skills and culture fit
- Structured onboarding that sets people up for success
- Managing performance from day one — clear KPIs and feedback
Part 3 – Leading and Managing Effectively
- Leadership styles that work in small professional teams
- Communication that builds trust and accountability
- Handling conflict, burnout, and underperformance
Part 4 – HR Compliance and Risk
- Key HR policies every practice needs (leave, conduct, grievances)
- Understanding labour laws and basic compliance in South Africa
- Documenting performance and managing disciplinary processes
Part 5 – Sustaining a Positive Culture
- Motivation, recognition, and retention in a high-pressure environment
- Delegation, succession, and developing future leaders
- Q&A: sharing real challenges and people-management wins